Frequently Asked Questions
Finding and selecting reliable house cleaning in Brisbane is not easy. The most common questions we get asked by people like yourself have been collated below to assist you in making a smart decision.
What's included in a service?
That is your choice! We offer a broad range of services on top of our general lawn mowing. That said a standard booking is a mowing of your yard and then the edging with a whipper snipper.
Who will come to my place?
MyLawnCare has a number of teams and professionals we utilise to provide services across Brisbane. Based on the time and date of your request, we work to assign the best professional available. If you jump on a recurring service, then we will do our absolute best to ensure that you have the same team every time. This means you know what to expect each time MyLawnCare arrives.
How does payment work?
Here at MyLawnCare we use the world’s most trusted transaction provider in Stripe to handle all payment for all of our jobs. We are credit card only and the night before your service your card will be put on hold. The night after the service your card will then be charged for the service.
If there are any changes to the price due to extra work – you will always be contacted first to confirm before work is done. And if after the service there are any issues at all – call, text or email us before 6:00pm and we will not charge your card until your lawn is serviced as expected.
Can I skip or reschedule bookings?
You can reschedule or cancel any booking for free up until 24 hours in advance of the scheduled day. This ensures that we can keep our teams schedules as full as possible and is a crucial part of keeping our service the reliable one that households everywhere can trust.
I need more help
If you need additional assistance, feel free to send us our message or give us a call!
What if I can't decide what size my lawn is?
That’s fine! Just call our support team between 8:00am and 4:30pm Monday to Friday and we would be happy to help book you in. Through a few quick questions and the help of Google Maps we can have you booked in within 60 seconds!